Procédure
Introduction
There are several reasons why you may not remember your login details:
- You have deleted the email with the login details sent when you created your customer account or you can no longer find it.
- You don't save your login details in a suitable software application and you can't remember those of your LWS account.
- You or someone else has changed your login details and can't remember the new password.
If you can't remember your login details for your LWS customer area, don't worry, we'll explain how to recover them easily.
How to recover your LWS account login details ?
Step 1: Go to the login page
Open your web browser and go to the LWS Customer Centre login page or simply click on this link.
Step 2: Click on "Forgot your password?
On the login page, you will see a button labeled "Forgot your password?". Click on it to access the login recovery page.
Step 3: Fill in the login recovery form
On the login recovery page, you will need to provide the email address associated with your LWS account. Make sure you enter the correct email address you used when you created your account. You must then tick the "I am not a robot" box and click on the green "Confirm" button.
Step 4: Check your inbox
Once you have entered your e-mail address and clicked on the "Validate" button. LWS will send you an email with further instructions and a link to reset your login details.
[tips_warning]If you have not received an email, please follow the tips in this documentation: Tips for receiving LWS emails[/tips].
Step 5: Follow the reset instructions
Check your inbox and look for the email from LWS. Open it and follow the instructions provided to reset your login details.
[tips_warning] Please note: the link in the email is only valid for 15 minutes. If you miss the deadline, repeat the procedure in step 1[/tips].
Step 6: Enter a new password
Clicking on the link will take you to a form where you can enter a new password for your customer area. You will need to confirm it, tick the "I'm not a robot" box and then click on the "Validate" button to finalise the procedure.
[tips_info] The new password you enter must meet the following criteria:
- Enter at least 1 special character from this list only - ! $ @ % _
- Enter at least 1 lowercase letter (a-z)
- At least 1 CAPITAL letter (A-Z)
- Enter at least 1 number (0-9)
- Password must be between 10 and 15 characters[/tips].
Step 7: Log in to your customer area
Once you've reset your login details, return to the LWS Customer Area login page. Enter your LWS identifier (of the type LWS-XXX where XXX represents a number between 2 and 6 digits) and the new password you have defined, tick the "I am not a robot" box and then click on the "Connect" button.
That's it! You should now be able to access your LWS customer area with your new login details.
Conclusion
It is essential to keep your login details safe and memorise them. If you forget them again, you can always follow the same steps to recover them.
Don't forget that if you have any problems recovering your login details, you can contact LWS Customer Services by Livechat, Telephone or via the form on our website for further help and personalised advice.
We hope you have found this guide useful and that you will find it easy to regain access to your LWS customer area.
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