How do I use the Email Routing tool available on cPanel?

Procédure

What is the email routing tool on cPanel?

Thanks to the "Email Routing" tool available in the cPanel interface, it is possible to define whether the hosting account should accept emails for a domain configured on it or not.

There are several possible cases, as follows:

• The email addresses are elsewhere: In this case, it is necessary to set the routing to "remote";
• You use third-party MX such as an antispam filtering solution, but emails arrive on your cPanel plan. In this case, the routing must be set to "local";
• Your emails are configured on your cPanel hosting: The configuration must be set to "local".

This tool helps fix email sending and receiving problems when the domain is configured on your cPanel plan and emails are hosted elsewhere. Indeed, if routing is set to "remote", all emails will be rejected by the cPanel hosting for the domain concerned.

Default server

When adding a domain on cPanel, whether it is the main domain or domains added via the "Addon Domain" or "Alias" function, the routing configuration is set by default to "local". You can check the configuration by clicking on the "Email Routing" tab found in the 'Email" section of your cPanel interface.

Then choose the domain concerned by your request.

The configuration should look like the screenshot below:

In this case, the domain uses the MX server attached to the cPanel plan:

• Configure Email Routing: automatically detected as local;
• MX record : In this case, a single MX record is configured on the domain name with a priority of 0.

How do you change a domain name's mail servers? 

You can modify the MX fields attached to your domain for those of another provider or to configure a Mail Pro service on your cPanel plan. To do this, click on "Zone Editor" found in the blue box at the top of the page.

Then click on "Manage" found behind the domain name concerned by the modification.

Click on the "Edit" button found behind the MX field concerned.

Once the modification has been made, click on the "Save" button to save your request. Please note that once the Zone has been modified, you will need to wait a few hours for the DNS zone to propagate and for the MX Zone to be fully functional.

When configuring a remote MX server, it is necessary to pay attention to several things:

• If auto-detection is still active, the modification to "remote" should have been auto-detected;
• If you have several MX Zones to add, you can click on "Add Record" in the DNS Zones of the domain concerned;
• Remember to check your domain's SPF Zones to avoid your emails being considered Spam.

Conclusion

You are now able to use the Email Routing tool on your cPanel plan. The tool allows you to configure emails locally or remotely on your hosting account.