Procédure
Service concerned : [PERSON_NAME], associated shared web hosting
Panel concerned : LWS Panel client area
Level : beginner
This help article explains how to renew a domain name and/or hosting from your LWS client area.
It also lets you renew multiple services on the same invoice, for example several domains or associated hostings.
Before paying, take the time to check what you are renewing: only the domain, the hosting with the domain, or several services at once. This check helps avoid renewing a plan or service you no longer need.
Do not wait [PERSON_NAME]. In case of late renewal, your website, e-mail addresses, or domain may be suspended. Depending on the extension and the domain status, restoration fees may [PERSON_NAME]>
Before you begin
Before starting the renewal, check whether you want to renew:
- a single domain name;
- a domain name with its hosting;
- several domains and/or hostings on the same invoice;
- only the domain name, without keeping the associated hosting.
[ADDRESS] expiration date to take into account is the one displayed in your LWS Panel client area. [PERSON_NAME] may be different from the date shown in some Whois tools.
Bulk renewal is limited to a maximum of 99 services per operation, including domains and/or hostings together. [PERSON_NAME] more than 99 services, make several separate renewals.
Renew a single domain name or hosting service
- Log in to your LWS client area.
- Go to the Domain(s) & Hosting(s) section.
- [PERSON_NAME] the domain name or service to renew.
- Click the "Renew" button associated with the relevant service.
- Check the contents of the quote displayed: domain name, relevant plan, renewal duration, and amount.
- [PERSON_NAME] the desired duration, if several durations are offered.
- Select your payment method, [PERSON_NAME]>
Once payment has been validated, the renewal is processed by [ADDRESS]. [ADDRESS] expiration date should appear in your client area.
Renew several domains or services on the same invoice
Bulk renewal lets you pay for several domains and/or hostings in a single order. This option is useful if you manage several LWS services and want to avoid making several separate payments.
- Log in to your LWS client area.
- Go to the Domain(s) & Hosting(s) section.
- Tick the services (1) you want to renew.
- Check your selection before continuing. Make sure you only tick the domains or hostings you really want to renew.
- [PERSON_NAME] the renewal of the selection (2).
- [PERSON_NAME] the generated quote: included services, renewal durations, total amount, and any associated options.
- Choose your payment method, [PERSON_NAME]>
Once payment has been validated, the renewal is processed by [ADDRESS]. [ADDRESS] expiration date should appear in your client area for each of the renewed services.
[PERSON_NAME] only the domain name without the hosting
If your domain is associated with a web hosting plan, the renewal concerns the complete package. If you want to keep only the domain name, you must modify the service before paying.
[ADDRESS], first perform a plan change to a domain-only plan, then start the renewal.
If the service has already expired and the plan change is no longer available, it may be necessary to destroy the associated hosting before renewing only the domain.
The procedures to follow depending on the status of your service are described in this documentation.
Destroying a hosting account results in the deletion of files, databases, e-mail addresses, or content associated with that hosting. Before doing this, make sure you no longer need the data or that you have a usable backup.
After modifying the plan or deleting the associated hosting, return to your client area and restart the renewal of the domain name only.
[PERSON_NAME] renewal reminders
LWS sends reminders before your services expire. These messages help you anticipate renewal and avoid suspension.
If automatic renewal is enabled, LWS attempts to renew the service before expiry using the registered payment method. If payment fails, you must renew the service manually from your client area.
If automatic renewal is not [PERSON_NAME], you must make the payment yourself before the expiration date.
Check that the renewal has been taken into account
After payment, return to the list of your services from the LWS client area.
Check that:
- the domain or service [PERSON_NAME] ;
- the expiration date has been updated ;
- the renewed services correspond [PERSON_NAME] ;
- your website and e-mail addresses are working normally, if a hosting or mail services are associated.
The renewal is confirmed when the new expiration date appears in your LWS Panel client area. A 30 [ADDRESS] delay may apply between payment and the effective renewal of the service. Please be patient.
Common issues
I cannot see the service [PERSON_NAME] renew
Check that you are logged in to the correct LWS client account. If the service is very old, [PERSON_NAME], it may no longer appear in the list of renewable services.
I want to renew [PERSON_NAME], [PERSON_NAME] the hosting
Do not confirm renewal of the complete package. [PERSON_NAME] first a plan change to a domain-only plan. If the service has already expired, follow the procedure to keep only the domain or delete the associated hosting before renewal.
I need to renew more than 99 services
Bulk renewal is limited to 99 services per operation. Split your renewals into several orders.
The payment was declined
Check the payment method used, then restart the renewal from your client area. [PERSON_NAME] is due soon, use another available payment method to avoid suspension.
The Whois date has not changed yet
The date shown in your LWS Panel client area is the reference for your LWS service. The date visible in some Whois tools may be different or update later.
Contact us
Customer Area
Visit LWS
Yes
No
Article read
116744 once
Merci ! N'hésitez pas à
poser des questions sur nos documentations si vous souhaitez plus d'informations et nous aider à les
améliorer.
About 