Procédure
All our services are guaranteed or your money back!
We offer you the money-back guarantee for any service purchased on our sales site!
We can afford to offer you this guarantee because we are confident in our services and in their quality. We therefore offer all our customers a money-back guarantee within 30 days on all web hosting and VPS server offers provided by our services.
Still hesitating? Test our services, satisfaction guaranteed or your money back!
We give you the choice and the time to test our services, to take the time to discover our offers and thus know whether they suit you perfectly.
If you feel that you have chosen a plan that does not meet your needs, please know that you can change your plan at any time to a higher or lower plan.
What refund can I get depending on the date of my request?
| Order day |
Day +1 |
Day +2 to Day +30 |
Day +31 and after |
| No request possible |
Refund
domain following extension and Hosting |
Hosting refund
less the price of the domain name
|
No refund |
How do I get a refund?
If our services have not suited you for any reason, you can get a refund. Simply make the refund request via your LWS client area.
11. Log in to your client area
22. Click on your LWS login at the top right
33. Click on "Refund"
44. Fill in the requested fields
The amount will be refunded to you within 3 days.
If you have subscribed to a domain name with your service, its price will be deducted to cover the administrative fees necessary for its registration. Please note that a domain name is considered by law as a consumer good. You will have the possibility to transfer your domain to another web host if you wish.
Excerpt from the General Terms and Conditions of Sale
ARTICLE 12: RIGHT OF WITHDRAWAL
The Customer, when they are a consumer within the meaning of French law, is expressly informed that, pursuant to the Hamon law, they have a period of fourteen (14) clear days to exercise their right of withdrawal with LWS concerning the provision of "Hosting" Services. Within this period, a full refund of the amounts committed may be made by LWS to the customer. As a commercial gesture, LWS allows the customer to benefit from an additional period of up to 30 (thirty) days. The Customer will be refunded by credit card or PayPal within 14 days after receipt of their request. The request must be made by mail accompanied by a copy of the identity document of the account holder, or by e-mail from the Client area where the service subject to the request is managed.
Excluded from the right of withdrawal are contracts for the supply of goods made to order or clearly personalized at the customer's request. Subject to certain conditions are contracts for the supply of software, for which the right of withdrawal can only be exercised when the product has not yet been "unsealed", that is to say, the packaging has remained intact, and contracts for the provision of services that can only be interrupted if their performance has not yet begun (for example, domain name reservations).
View our terms and conditions
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