How to use the help sections to search on LWS?

Procédure

Introduction

This article will help you use the LWS help system to find documentation that answers the questions you have.

We will also explain in this documentation how to ask a question if you still have a query and the proposed document does not satisfy it.

Finally, the procedure for rating a documentation page is also detailed there.

Access the LWS online help?

You can access our online help from this URL: https://aide.lws.fr

From the LWS customer area, simply log in to celui-ci. Then click on "Online help" located in the "support, plans and options".

You are redirected to the "Online help" page.

On this page, you will find the different help sections that make it easier for you to find what you need. The sections are organized by theme as follows:

• General information;
• Web hosting and servers;
• Emails;
• Website creation and E-commerce Store;
• Online storage;
• SMS;

Click on the section of your choice, then on the relevant subsection to display the help. For example, in the "General information" section, click on "Payment and billing".

As you can see, you are on the main categories:

• Account management;
• Payment;
• Billing;
• Renew;
• Cancellation;

Click on the documentation of your choice to display the full procedure concerned.

Perform a search in the help

To perform a search in the help, go to our page https://aide.lws.fr

Use the search bar to find documentation in our knowledge base:

For example, if you search for "billing", a drop-down list will be displayed:

or simply by clicking on the magnifying glass in the search bar

Ask a question

On each of our documentations, you have the possibility to ask questions and rate them. A technician will answer your question as soon as possible. If needed, they can also open a ticket for you on our support platform, which you can view by going to your LWS customer area and then clicking on "Support".

To ask a question, fill in the various fields (question, username and email address):

Finally, click on the "Publish a question" button.

Rate a documentation page

To rate a help article, simply hover your mouse over the stars.

You also have the option to tell us whether this article was useful to you.

Conclusion 

Now you know how to search for documentation in the LWS help, as well as how to rate documentation and post a question.