Modify the email address of my LWS account without access to the old address

Procédure

Objective

This documentation explains how to request the replacement of the contact email address for your LWS customer account when you no longer have access to the old address.

Two validation methods are possible: via SMS or identity verification.

This documentation is about

• Service concerned: LWS customer account
• Panel concerned: LWS Customer Area / LWS Panel
• Plans concerned: all offers with an LWS customer account
• Use case: you can no longer access the email address currently associated with your LWS customer account, or this address was entered incorrectly when creating the account.

What to know before you start

This procedure only concerns the contact email address of your LWS customer account.

It does not allow you to modify:

• an email box created with your hosting;
• the email address of a messaging account;
• the email address displayed on your website.

The contact email address of the customer account is mainly used to receive important messages related to your LWS account, your services, and to recover your access.

Prerequisites

Before you start, prepare the following items:

• your LWS account number;
• a valid and accessible new email address;
• the phone associated with your LWS account, if you wish to validate the request via SMS;
• a readable ID, if you cannot validate the request via SMS.

The new email address must be one that you can check immediately.

It is mandatory to use an email address independent of your LWS services, for example, an address like Gmail, Outlook, Yahoo, Orange, Free, or equivalent. You cannot use an address associated with a domain name present on your LWS account, as you might stop receiving certain important messages if this domain encounters an issue.

When to use this procedure?

Use this procedure if:

• you no longer have access to the current contact email;
• the email address provided when creating the account contains an error;
• you cannot receive password recovery emails;

If you still have access to the current email address of your customer account, please use the standard procedure for changing the email address from your customer area.

How to change my contact email address if I do not have access to it?

If at the time of your registration, you provided an incorrect email address, or during your subscription, you no longer have access to it, you will indeed not be able to recover your login settings, so it will be necessary to change this contact email address.

To do this, you will need to perform the following steps:

1. Go to the page https://panel.lws.fr/frperte.php then click on the link "I no longer have access to the email box associated with my customer account, change this"

2. In the new page that appears, enter your LWS account number and the new email address you wish to use.

You will then have the option to validate the change by confirming a code received via SMS on the phone number linked to the customer account or through identity verification if the phone does not allow receiving SMS.

If you chose the SMS verification, after entering your code, you just need to confirm for the change to take effect a few minutes later.

If you chose identity verification, go to your email account you just indicated and open the email you just received from our services

Click on the link present in the email:

Send us your identity card by clicking on "choose a file" then click on "Send"

Once your document is sent, you will be able to view this confirmation message:

Conclusion

You are now able to request the change of your email address with LWS.

Do not hesitate to share your comments and questions!