Error code LPI-RATE01

Procédure

What does this error mean?

This error indicates that from the mail_php function associated with your shared hosting, more than 480 emails have been sent in the last hour.

How is this error generated?

This error is generated by a contact form or guestbook that is not secure and can therefore be used by robots to send malicious emails.

It may also be linked to the presence of a malicious file on your FTP account that sends this type of mail.

How long will the email be blocked?

This error does not block the sending of mail from the mail_php function.

What can I do to resolve it?

• Check which script sent the mail, causing this block, by analysing the mail php function logs.
• An anti-virus scan of the files associated with your site can be carried out, as can the installation of modules to secure your website (e.g. Wordfence for Wordpress).

How can we help?

• Contact our technical support by opening an incident ticket in your lwspanel customer area: How do I contact technical support by email?