How to use the help sections to search on LWS?

Procédure

Introduction

[ADDRESS] this article will help you use the LWS help center to find documentation that answers the questions you may have.

We will also explain in this documentation how to ask a question if you still have one and the suggested document does not satisfy it.

[PERSON_NAME], the procedure for rating a documentation article is also detailed here.

Access the LWS online help?

You can access our online help from this URL: https://aide.lws.fr

From the [ADDRESS] client area, simply log in to this one. [PERSON_NAME] then click on "Online help" found in the "support, plans and options".

You are redirected to the "Online help" page.

On this page, you will find the different help sections that will allow you to more easily find what you need. The sections are organized as follows:

• [PERSON_NAME] ;
• Web hosting and servers ;
• Emails ;
• Website creation and E-commerce Store ;
• Online storage ;
• SMS ;

Click on the section of your choice, then on the relevant subsection, in order [PERSON_NAME]. For example, in the "General information" section, click on "Payment and billing".

[PERSON_NAME], you are on the main categories:

• Account management ;
• Payment ;
• [PERSON_NAME] ;
• [PERSON_NAME] ;
• Termination ;

Click on the documentation of your choice to display the full relevant procedure.

Perform a search in the help center

To search the help center, go to our page https://aide.lws.fr

[PERSON_NAME] documentation in our knowledge base :

For example, if you search for "billing", a drop-down list will be displayed to you:

or simply by clicking on the magnifying glass in the search bar

Ask a question

On each of our documentation pages, you have the possibility to ask questions and rate it. A technician will answer your question as soon as possible. If needed, they can also open a ticket for you on our support platform, which you can view by going to your LWS client area and then clicking on "Support".

To ask a question, fill in the different fields (question, Username and Email address):

Finally, click on the "Publish a question" button.

Rate a documentation article

To rate a help article, simply hover your mouse over the stars.

You also have the option to tell us whether this article was useful to you.

Conclusion 

Now you know how to search for documentation in the LWS help center, [PERSON_NAME], how to rate the documentation and publish a question.