Why is the installation page visible on Wordpress?

Procédure

Why is the installation page sometimes visible on Wordpress?

When browsing your Wordpress site, you may come across the installation page for your Wordpress site, which asks you to enter your database connection details.

This page is often the cause of a quota problem in your website's MySQL database.

In general, this overrun is due to the use of plugins with functions that require numerous requests to run and for which your hosting package is not adapted. Elementor, Divi and Woocommerce are all known to consume a lot of SQL queries.

You can find out more about MySQL quota errors in the"How to resolve SQL errors" documentation.

How can I find out where the MySQL error is?

To do this, you need to check the logs in your LWS Client Panel.

1. Log in to your customer account and click on the"Manage" button behind the domain name in question.

2. Then click on the"Apache and PHP logs" button. You'll find a log of any errors encountered on your website.

What should I do if the Wordpress installation page is visible?

When analysing your logs, we invite you to check whether you find this type of log at the date and time when you viewed the WordPress installation page on your site:

Mon Jul 19 19:10:20.267711 2021] [proxy_fcgi:error] [pid 2624:tid 140225792018176] [client 91.XXX.107.XXX:36526] message: WordPress database error User 'xxxxxxxx' has exceeded the 'max_queries_per_hour' resource (current value: 40000) for query ...

If you are seeing this type of log, then your site is trying to consume more resources than your formula allows.

You have two options if this problem occurs:

• Analyse the requests made to your database so that you can optimise it
• Change your hosting package to one with better performance.
  

Conclusion

Now you know why the installation page may be visible at times on your Wordpress website.

Don't hesitate to share your comments and questions!