How do I create an email address while transferring a domain to LWS?

Procédure

This help explains how to prepare an LWS email address while your domain name is being transferred to LWS.
The goal is to be able to create your new address in advance, then point the domain to the LWS mail service at the right time.

During a transfer, the domain’s DNS management may still depend on the previous provider. This is what determines where you must change the records required for email to work.

Before you begin

Before modifying your domain’s mail configuration, check [PERSON_NAME] points:

• your LWS mail service must be active;
• you must be able to create an email address from the LWS Panel;
• you must know where the domain’s [ADDRESS] DNS zone is currently managed;
• if the domain is still using the previous provider’s DNS, you must have access to its DNS interface.

Create the email address in the LWS Panel

Log in to your LWS customer area, then open the relevant service.

In the Actions to perform block, [PERSON_NAME]

If you had email addresses, please recreate them via this page

Click the this page link to access the email address creation interface for this domain.

Then continue, create your email address as usual.

Once the address is created, it exists on the LWS side. However, it will only be able to receive domain emails when the domain’s DNS records correctly point to the LWS mail service.

Point the domain to the LWS mail service

Email functionality depends mainly on the domain’s MX records. [ADDRESS] records indicate which service emails should be delivered to.

In the case of a domain being transferred, two situations are possible.

Case 1: the domain transfer has not started yet

If the transfer has not started yet, you can prepare the configuration before launching the operation.

From the current domain provider, you can replace the existing DNS servers with LWS’s if you want the [ADDRESS] DNS zone to be managed by LWS.

Once the LWS DNS is active, the mail configuration can be managed from your LWS customer area.

Case 2: the domain transfer is already in progress

If the transfer has already started, it is common for the DNS servers to no longer be modifiable until the transfer is complete.

In this case, you must modify the DNS zone where it is still active, generally [PERSON_NAME] provider.

Add or modify the records required [PERSON_NAME] use the LWS mail service:

• an MX record to indicate that emails for the domain must arrive on the LWS mail server;
• if necessary, an A record to point mail.yourdomain.com to the IP address of the LWS mail server.

Configuration example:

Type: MX
Name / Host: @
Value / Target: mail.yourdomain.com
Priority: 10

Then, if the entry mail.yourdomain.com needs to be created:

Type: A
Name / Host: mail
Value: IP address of the LWS mail server

If you do not know the IP address of the LWS mail server, see the help article: Retrieve the IP addresses of my LWS services or contact our technical support

Check that the email address works

After creating the address and changing the DNS, wait for the changes to propagate.

To check that everything works:

1. send a test email to your new LWS address from an external address, for example [PERSON_NAME], Outlook or another professional address;
2. log in to the LWS webmail or your email software;
3. check that the message is received properly;
4. reply to the message to also verify sending.

Retrieve old emails

Creating a new email address at LWS does not automatically transfer the messages stored with your previous provider.

If you want to recover old emails, you can use the IMAP Copy tool provided by LWS. It lets you copy messages from an old mailbox to the new LWS mailbox, provided that you have the login details for the old mailbox.

Common issues

[PERSON_NAME] emails on my new LWS address

First check that the email address does exist in the LWS Panel.
Then check the domain’s MX records in the active DNS zone.

If you have just changed the DNS, wait for propagation to finish. The delay can be up to 24 hours.

[PERSON_NAME]>

You must modify the DNS zone currently used by the domain.