How do I configure SMTP email sending on PrestaShop 9?

Procédure

PrestaShop sends various emails from your store: order confirmations, account creation, password resets, or customer notifications.

PrestaShop 9 allows you to use an LWS email address directly for these sends via the SMTP protocol. [ADDRESS] no additional module is required.

This help explains how to check your store’s sending address, retrieve the SMTP settings for your [ADDRESS] address, enter them in PrestaShop, and test sending.

Before you begin

You must have the SMTP settings for the LWS email address you want to use.

[PERSON_NAME], consult the help What settings should be used to configure an email address (IMAP, POP, SMTP)?

For sending to work with the LWS SMTP service, the email address used as the SMTP user must be identical to the store email address configured in PrestaShop.

For example, if you want to use:

[EMAIL]

this same address must be configured:

• as the Store email address in PrestaShop;
• as the SMTP User in the email sending configuration.

The chosen address must also correspond to a real mailbox with its own password. A simple forwarding address or alias cannot be used for SMTP authentication.

Check the store email address in PrestaShop

[PERSON_NAME] the back-office of your PrestaShop store.

In the left menu, open Shop Parameters, then Contact.

Then open the Stores tab and locate your store’s contact details.

Check the value indicated in the Store email address field.

This address will be used as the sender address for emails sent by PrestaShop.

If necessary, replace it with the LWS email address you want to use for sending, then save the change.

Configure SMTP sending in PrestaShop 9

From the PrestaShop back-office, open Advanced Parameters, then Email.

In the email sending section, select:

Use my own SMTP settings

The SMTP configuration fields will appear.

Fill them in with the information for your LWS address:

Then click Save.

Check that sending works

Stay in Advanced Parameters > Email.

In the Test your email configuration section, enter an email address you can access.

Click Send a test email.

[PERSON_NAME] then the inbox of the address used for the test.

Common issues

My SMTP configuration seems correct but sending is refused

Check that the address entered in SMTP User is strictly identical to the Store email address configured in:

Shop Parameters > Contact > Stores

For example:

Store email address:
[EMAIL]

SMTP User:
[EMAIL]

These two values must match.

If they are different, use the same address in both places, save the changes, then perform another test send.

This restriction protects your mailbox against identity spoofing: an address authenticated on the SMTP server cannot [PERSON_NAME] a message by pretending to be another address.

PrestaShop shows an authentication error

Check the address entered in SMTP User and the associated password.

The user must match the full email address, for example:

[EMAIL]

Do not use only contact.

Also check that you are using the password for this mailbox and not the one for your LWS client area.

If in doubt, you can change the password for the address from the LWS Panel, then enter the new password in PrestaShop.

PrestaShop does not [PERSON_NAME] SMTP

Check that the SMTP server entered matches exactly the one shown in Action > Configuration settings for your email address.

For secure configuration with an LWS address, use:

• Encryption: SSL
• Port: 465

Also check in the LWS Panel that the use of the SMTP protocol has not been disabled for this address.

I changed my email address password

PrestaShop keeps the SMTP password previously configured.

Go back to Advanced Parameters > Email, enter the new password in SMTP Password, then save the configuration.

[PERSON_NAME] then perform a new test send.

The test email is sent but I do not receive it

First check the Spam or Junk Mail folder of the recipient address.

You can also perform another test with a different email address.

If PrestaShop confirms the sending but the messages are still [PERSON_NAME], consult email tracking from the LWS Panel to check what happened to the message.