Procédure
Service concerned: standard mailbox included with a Web Hosting offer ([ADDRESS], Starter, Performance) or ASP.NET
Panel concerned: LWS Panel
Level: beginner
This guide explains how to create a standard email address included from the LWS Panel, for example [EMAIL].
A standard mailbox lets you receive and send emails with your domain name. In this procedure, you will create a real inbox, with a password and 2 GB of storage.
This guide concerns the creation of a standard mailbox included from the LWS Panel.
Are you using another environment?
Before you begin
Before creating your email address, make sure your plan still has at least one standard mailbox available.
In the LWS Panel, the Current offer summary block shows the number of standard mailboxes already used, for example 4 / 25.
A standard included mailbox has a quota of 2 GB. The Pro S, Pro M, Pro L, Pro XL and Pro XL2 options correspond to Mail Pro offers and require an available Mail Pro quota.
Accessing email management
Log in to your LWS customer area, then open the management page for the domain concerned.
In the LWS Panel, click Emails in the Email addresses category.
You will arrive on your domain’s email management page. This page lets you create a mailbox, manage forwards, and view existing mailboxes.
Create a standard included mailbox
In the Create an email address block, click the Create an email address button in the Standard Mail included column.
The creation form appears.
In Choice type, select Classic mailbox.
Choose Classic mailbox if you want to create a real inbox with a password.
The Email forwarding option is only used to forward messages to another existing address.
In the Email address field, enter only the part before the domain name.
For example, to create [EMAIL], simply enter:
contact
The domain name is automatically added to the right of the field.
In the Password field, enter a secure password. You can also use the Generate button to automatically create a password.
Keep this password in a safe place. It will be needed to access the mailbox from webmail or to configure it in an email client.
In Choose mailbox type, select Standard (2 GB).
Then click Create.
Your mailbox is created when the address appears in the Summary & management of your Emails table.
Check that the mailbox works
After creation, check that the address appears [PERSON_NAME] mailboxes.
In the table, you should see:
- the created email address;
- the Standard type;
- the quota associated with the mailbox;
- the Actions button allowing you to manage this address.
You can then test the mailbox by logging in to the [ADDRESS] webmail, then sending a test message to another address. Then reply to that message to check that sending and receiving work properly.
If you can send and receive a test email from webmail, the mailbox is operational.
Common issues
[PERSON_NAME] message “You have no M available”
This message appears when you select a Mail Pro quota, for example Pro M, while no quota of that type is available on your offer.
To create an included mailbox, select Standard (2 GB).
If you want a mailbox with more storage, you must order or activate a Mail Pro offer.
I can’t create a new standard mailbox
Check the Current offer summary block. If the number of standard mailboxes used has reached the limit of your offer, creating a new standard mailbox is no longer possible.
You can then delete an unused mailbox, change your plan or use a Mail Pro solution.
I only want to forward emails to another address
In that case, do not create a classic mailbox. Instead, use the Email forwarding option.
A forward does not have its own inbox: it forwards messages to another email address.
I can’t log in to the mailbox
Make sure you are using the full email address as the login, for example:
[EMAIL]
Also check that the entered password is the one defined when the mailbox was created. [PERSON_NAME], you can change the password from the Actions button for the address concerned.
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