How can I create an email address during the transfer of a domain to LWS?

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This help article explains how to prepare an LWS email address while your domain name is being transferred to LWS.
The goal is to be able to create your new address in advance, then point the domain to the LWS mail service at the right time.

During a transfer, the domain’s DNS management may still depend on the previous provider. This is the factor that determines where you must modify the records required for email to work.

Before you begin

Before changing your domain’s mail configuration, check these points:

• your LWS mail service must be active;
• you must be able to create an email address from the LWS Panel;
• you must know where the domain’s DNS zone is currently managed;
• if the domain is still using the previous provider’s DNS, you must have access to its DNS interface.

Create the email address in the LWS Panel

Log in to your LWS customer area, then open the relevant service.

In the Actions to perform block, find the first step:

If you had email addresses, please recreate them via this page

Click the this page link to access the email address creation interface linked to this domain.

Then continue, create your email address as usual.

Once the address is created, it exists on the LWS side. However, it will only be able to receive emails for the domain when the domain’s DNS records correctly point to the LWS mail service.

Point the domain to the LWS mail service

Email operation mainly depends on the domain’s MX records. These records indicate which service the emails should be delivered to.

In the case of a domain being transferred, two situations are possible.

Case 1: the domain transfer has not started yet

If the transfer has not yet started, you can prepare the configuration before launching the operation.

From the domain’s current provider, you can replace the existing DNS servers with LWS’s, if you want the DNS zone to be managed by LWS.

Once the LWS DNS are active, the mail configuration can be managed from your LWS customer area.

Case 2: the domain transfer is already in progress

If the transfer has already been launched, it is common for the DNS servers to no longer be modifiable until the transfer is complete.

In that case, you must modify the DNS zone where it is still active, generally with the previous provider.

Add or modify the required records so that emails use the LWS mail service:

• an MX record to indicate that domain emails must arrive on the LWS mail server;
• if needed, an A record to point mail.yourdomain.com to the IP address of the LWS mail server.

Example configuration:

Type: MX
Name / Host: @
Value / Target: mail.yourdomain.com
Priority: 10

Then, if the mail.yourdomain.com entry must be created:

Type: A
Name / Host: mail
Value: IP address of the LWS mail server

If you do not know the IP address of the LWS mail server, see the help article: Retrieve the IP addresses of my LWS services or contact our technical support

Check that the email address works

After creating the address and changing the DNS, wait for the changes to propagate.

To verify that everything works:

1. send a test email to your new LWS address from an external address, for example Gmail, Outlook, or another professional address;
2. log in to LWS webmail or your email software;
3. check that the message was received correctly;
4. reply to the message to also verify sending.

Recover old emails

Creating a new email address at LWS does not automatically transfer the messages stored אצל your previous provider.

If you want to recover old emails, you can use the IMAP Copy tool offered by LWS. It allows you to copy messages from an old mailbox to the new LWS mailbox, provided you have the login credentials for the old mailbox.

Common issues

I am not receiving emails on my new LWS address

First check that the email address does exist in the LWS Panel.
Then check the domain’s MX records in the active DNS zone.

If you have just changed the DNS, wait for propagation to finish. The delay can be up to 24 hours.

I do not know where to modify the DNS

You must modify the DNS zone currently used by the domain.

If the domain is still using the previous provider’s DNS servers, the changes must be made with that provider.
If the domain is already using LWS DNS servers, the changes must be made from your LWS customer area.

My old emails do not appear in the new mailbox

This is normal. Creating an LWS mailbox does not copy old messages.
To retrieve them, use a migration tool such as IMAP Copy, with the login credentials of the old mailbox.

Emails are still arriving in the old mailbox

This can happen during DNS propagation. Some servers still use the old configuration for a few hours.

Wait until the propagation delay is over, then test sending again to the new address.