How do I modify the quota of an email address from the LWS Panel?

Procédure

The quota of an email address corresponds to the available space for storing its messages and attachments. From the LWS Panel, you can check the space used and change the capacity of a mailbox according to your package and the available Mail Pro options.

This guide applies both to addresses included with a domain name or an LWS Panel hosting plan and to Mail Pro addresses.

What storage space is available?

The capacity of an address depends on the service it is linked to.

A Mail Pro address increases the storage of a specific mailbox. You can order a single Mail Pro address or several depending on your needs.

The options displayed in the LWS Panel depend on the Mail Pro quotas already available on your service.

Which solution should you choose to get more space?

If you are using a Domain package, you can upgrade to an LWS Panel hosting plan to benefit from email addresses with 2 GB of storage.

The procedure for changing plans is explained in the guide: How do I change shared hosting plans from my LWS client area?

If you want to keep your current plan or further increase the capacity of a single mailbox, you can order one or more Mail Pro addresses from the LWS Panel.

See also: How do I order one or more Mail Pro addresses from the LWS Panel?

If a Mail Pro address of the desired type is already available on your service, you can assign it directly to an existing mailbox by changing its quota.

Before you begin

In the list of your email addresses, check the space currently used by the mailbox concerned.

To assign a Mail Pro quota, also check that a Mail Pro address of the desired type is available. If the counter shows zero, you must first place an order.

Change the quota of an email address

1. Access email management

Log in to your LWS customer area, then open the domain name management, the hosting or Mail Pro service concerned.

Then go to the email address management section.

2. Select the address to modify

Locate the address concerned in the list.

In the corresponding column, click on Action, then on Quota.

3. Choose the new capacity

Select the desired quota from the proposed list.

You can only choose:

• the standard quota included with your plan;
• or a Mail Pro type currently available on your service.

If the desired quota does not appear, check the Mail Pro availability shown above or near the list of addresses.

4. Save the change

Click Save to apply the new quota.

If you assign a Mail Pro address to the mailbox, the number of available Mail Pro addresses is automatically updated.

Check that the new quota is applied

Return to the list of your email addresses and locate the modified mailbox.

The new capacity should appear next to the address.

Common issues

The desired quota does not appear in the list

No Mail Pro address of this capacity is probably available on your service.

Check the Mail Pro counters displayed in the LWS Panel. If necessary, order a new Mail Pro address before trying the change again.

I cannot reduce the mailbox quota

The mailbox is probably using more space than the requested capacity.

Delete unnecessary messages, empty the Trash and Junk folders, or archive some of the messages on your computer. Then try the change again.

The XL and XL2 offers are not available on the LWS website

These two capacities are only available from the LWS Panel. Open an existing service in your account, then access the Mail Pro address order page.

The quota change option is not available

Check that the address concerned is indeed an email mailbox that can receive and view messages.

An email forwarding redirects messages to another address, but does not have its own storage mailbox. No quota can therefore be assigned to it.

The old quota is still displayed

Make sure you clicked Save, then refresh the page.

If the desired quota uses a Mail Pro address, also check that the corresponding order has been validated and attached to the same service.