How do I change the contact email address for my LWS account?

Procédure

Objective

This documentation explains how to change the contact email address associated with your LWS customer account from your customer area.

This address is used to receive important information related to your account, such as certain notifications or security validations.
This procedure does not modify the email boxes of your hosting, your domain name, or your website.

Service concerned

LWS customer account

Concerned panel

LWS customer area / LWS Panel

Before you begin

Before making the change, make sure you have the following:

• you can log in to your LWS customer area ;
• you know the email address currently registered on your account ;
• you have access to your old email address and your new email address ;
• the new email address entered is correct and accessible.

In which cases should this procedure be used?

This procedure is useful if you want, for example, to:

• replace an old email address that you no longer use ;
• use a more recent email address to receive LWS notifications ;
• correct an error in the contact email address registered on your account.

Procedure to change [PERSON_NAME] contact email

Step 1: log in to your LWS customer area

Go to your LWS customer area / LWS Panel and log in with your credentials.

Step 2: open the contact details editing section

Once logged in :

1. Click on the LWS account identifier at the top right of the interface.

2. In the menu that appears, click on the “Edit contact details” option

Step 3: change the contact email address

In the form displayed, find the field corresponding to your contact email address.

1. delete the old address ;
2. enter your new email address ;
3. carefully check that there are no typing errors ;
4. confirm the change.

Step 4: confirm the change request

After validation, a confirmation email is sent :

• to your old email address ;
• to your new email address.

Open these messages and follow the requested instructions to confirm the change.

Expected result

Once validation is completed, your new email address becomes [PERSON_NAME] contact associated with your LWS customer account.

This is the address that will be used for future communications related to your account.

Check that the change has been taken into account

To verify that everything is correct:

1. log back in to your LWS customer area ;
2. go back to the “Edit contact details” section ;
3. check that the new email address appears in [PERSON_NAME] contact field.

Important

As long as the confirmation requested by email has not been completed, the change may not be finalized.
As a rule, the change is taken into account after validation of the confirmation email.

What this procedure does not change

Changing the contact email address of your LWS customer account does not change :

• mailboxes created on your hosting ;
• the content of your website ;
• emails already stored in your mailboxes ;
• the services associated with your account.

Common issues and solutions

I no longer have access to my old email address

If you can no longer access your old email address, you will not be able to follow the standard confirmation procedure.

In this case, use the dedicated procedure provided by LWS to change the contact email address without access to the old address.

I have [ADDRESS]>

Check the following points:

• look in the Junk mail / Spam folder ;
• check that the new email address entered is correct ;
• wait a few minutes, then check your inbox again.

If no message [PERSON_NAME] and the situation persists, start the procedure again with a correctly entered address.

I cannot log in to my customer area

If you cannot log in, you will not be able to modify your contact details from your account.
You must first recover access to your customer area before repeating the procedure.

I want to change an email address linked to my hosting

This documentation does not concern email addresses of the professional mailbox type or messaging attached to a domain name.

It concerns only the contact email address of the LWS customer account.
If you want to modify a mailbox on your hosting, you must follow documentation specific to email management.

Conclusion

Changing the contact email address of your LWS account is done directly from your LWS customer area / LWS Panel by going through the “Edit contact details” section. [PERSON_NAME] must then be confirmed by email to be taken into account.

If you no longer have access to your old email address, a specific procedure is provided by LWS to allow you to make the change despite this blockage.