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Service concerned: email addresses included with the [PERSON_NAME] LWS Panel hosting package and Mail Pro addresses
Concerned panel: LWS Panel
Level: beginner
The quota of an email address corresponds to the space available to store its messages and attachments. From the LWS Panel, you can check the space used and change the capacity of a mailbox according to your plan and the available Mail Pro options.
This help concerns [PERSON_NAME] addresses included with a domain name or an LWS Panel hosting package as well as Mail Pro addresses.
This help concerns addresses managed from the LWS Panel.
Do you manage your addresses from cPanel? [PERSON_NAME] : How do I change the quota of an email address in cPanel?
[ADDRESS] capacity of an address depends on the service it is attached to.
| Email address type | Storage space |
|---|---|
| Address included with a Domain plan | 1 GB |
| Address included with an LWS Panel hosting package | 2 GB |
| Mail Pro S | 10 GB |
| Mail Pro M | 20 GB |
| Mail Pro L | 50 GB |
| Mail Pro XL | 100 GB |
| Mail Pro XL2 | 200 GB |
A Mail Pro address increases the storage of a specific mailbox. You can order a single Mail Pro address or order several according to your needs.
The options displayed in the LWS Panel depend on the Mail Pro quotas already available on your service.
The Mail Pro XL and XL2 plans are not offered directly on the LWS website. They can only be ordered from the [ADDRESS] Panel.
You must therefore already have a domain name, an LWS Panel hosting package, or a Mail Pro service in your account.
If you are using a [ADDRESS] plan, you can switch to an LWS Panel hosting package to benefit from email addresses with 2 GB of storage.
[PERSON_NAME] help: How do I change my shared hosting plan from my LWS customer area?
If you want to keep your current plan or further increase the capacity of a single mailbox, you can order one or more Mail Pro addresses from the LWS Panel.
[PERSON_NAME] for this: How do I order one or more Mail Pro addresses from the LWS Panel?
If a Mail Pro address of the desired type is already available on your service, you can assign it directly to an existing mailbox by changing its quota.
In the list of your email addresses, check the space currently used by the relevant mailbox.
To reduce an address quota, the space used must be less than the new chosen capacity.
For example, a mailbox containing 12 GB of messages cannot be limited to 10 GB. You must first delete messages or archive them on your computer.
To assign a Mail Pro quota, also make sure that a Mail Pro address of the desired type is available. If the counter shows zero, you must first place an order.
1. Access email management
Log in to your LWS customer area, then open the management page for the domain name, hosting package or Mail Pro service concerned.
Then go to the email address management section.
2. [PERSON_NAME] to modify
[PERSON_NAME] concerned in the list.
In the corresponding column, click Action, then Quota.
3. Choose the new capacity
Select the desired quota from the list provided.
You can only choose:
If the desired quota does not appear, check the Mail Pro availability shown above or near the list of addresses.
4. Save the change
Click Save to apply the new quota.
If you assign a Mail Pro address to the mailbox, the number of available Mail Pro addresses is automatically updated.
Return to the list of your email addresses and [PERSON_NAME] modified.
The new capacity should appear next to the address.
The quota is correctly applied when the new capacity is displayed in the email address management list.
The desired quota does not appear in the list
There is probably no Mail Pro address of this capacity available on your service.
Check the Mail Pro counters displayed in the LWS Panel. If necessary, order a new Mail Pro address before trying the change again.
I cannot reduce the mailbox quota
The mailbox is probably using more space than the requested capacity.
Delete messages that are no longer needed, empty the Trash and Spam folders, or archive some of the messages on your computer. [PERSON_NAME] then the change.
The XL and XL2 offers are not available on the LWS website
These two capacities are only available from the LWS Panel. Open an existing service in your account, then go to the Mail Pro address ordering section.
The quota change option is not available
Make sure that the address concerned is indeed an email mailbox that can receive and view messages.
An email redirection [PERSON_NAME] messages to another address [ADDRESS] does not have its own storage mailbox. Therefore, no quota can be assigned to it.
The old quota is still displayed
Make sure you clicked Save, then refresh the page.
If the desired quota uses a Mail Pro address, also check that the corresponding order has been validated and attached to the same service.
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