How do I use ImapCopy to transfer an email account to LWS?

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ImapCopy is an LWS tool that allows you to copy emails from an existing mailbox to an email account hosted at LWS. It can be used to transfer a single mailbox or multiple mailboxes using a CSV file.

This help explains how to launch a simple transfer, how to prepare a bulk transfer, and how to verify that your emails were copied successfully.

Before you begin

Before starting a transfer, make sure you have the following:

• the source email address to copy;
• the password or login authorization for this source mailbox;
• the destination LWS email address;
• the password for the destination LWS mailbox;
• IMAP access enabled on the source mailbox;
• the IMAP settings for the source mailbox if your provider is not automatically suggested.

Accessing ImapCopy

Go to the ImapCopy tool at the following address:

https://imapcopy.lws.fr/

From the home page, choose the desired transfer type:

• Simple transfer to copy a single mailbox;
• CSV import to prepare the transfer of several mailboxes;

Transfer a single mailbox

To copy a mailbox to an LWS mailbox, use the simple transfer.

1. On the ImapCopy home page, choose mailbox transfer.
   
2. Select the source mailbox provider if it is offered, for example Gmail, Outlook or Yahoo.
   
3. If your provider is not offered, choose a custom IMAP configuration.
   
4. Enter the source mailbox information:
   • source email address;
   • password;
   • IMAP server;
5. Then enter the destination LWS mailbox information:
   
   • destination LWS email address;
   • password for this mailbox;
   • LWS IMAP server.
6. Carefully check the two email addresses displayed before confirming.
7. Enter an address to receive a notification when the transfer process is completed or has failed.
8. Click the "Launch transfer to LWS" button.
   

Transfer multiple mailboxes with a CSV file

If you need to transfer multiple mailboxes, use the CSV import tool:

https://imapcopy.lws.fr/import-csv

The CSV file allows you to prepare several transfers at once. It must follow the template expected by the tool, with the necessary information for each source mailbox and each destination mailbox.

Each line corresponds to a transfer. The information must be accurate to avoid connection errors or incomplete transfers.

After importing the file, review the lines detected by the tool, correct any reported errors, then start the transfers.

Track transfer progress

After launching a transfer, ImapCopy provides a tracking link or ID.

You can check the progress from this page:

https://imapcopy.lws.fr/suivi

Enter the transfer ID if requested. The tracking page lets you verify the transfer status and know whether the copy is finished, in progress, or in error.

Check that the transfer worked

Once the transfer is complete, log in to the destination LWS mailbox, for example from webmail or from your email client.

Check the following:

• the main folders are present;
• recent messages have been copied successfully;
• the expected older messages are visible;
• important subfolders are present;
• the destination mailbox is not full.

Common issues

The source mailbox password is rejected

First verify that the password is correct by logging in directly to the source provider’s webmail.

If the mailbox uses two-factor authentication, the usual password may not be enough. In that case, create an app password from the provider account, then use that password in ImapCopy.

IMAP connection fails

Make sure IMAP access is enabled on the source mailbox. Some providers disable IMAP by default or require a specific authorization.

If you are using a custom configuration, also check the IMAP server, port and security type.

The transfer is complete, but some emails seem to be missing

Start by checking the folders and subfolders of the destination LWS mailbox. Some messages may be copied to their original folder and not appear directly in the inbox.

Also check the quota of the destination mailbox. If it lacks space, the transfer may be incomplete.

I no longer have the tracking link

Go back to the ImapCopy tracking page if you kept the transfer ID:

https://imapcopy.lws.fr/suivi

If you have neither link nor ID, check your emails or launch a new transfer only after verifying that the messages have not already been copied.

My CSV file is rejected

Check that the file follows the template expected by the import tool. Each line must contain the information required for the transfer and the mandatory fields must be filled in.

Also check that the file does not contain renamed columns, empty lines, or errors in the email addresses.

Security and privacy

ImapCopy uses login information only to copy emails between the source mailbox and the destination LWS mailbox.

To reduce risks:

• use the tool only from the official address https://imapcopy.lws.fr/;
• do not share your credentials with another person;
• avoid storing a CSV file containing passwords for long periods;
• change the password of the source mailbox after the transfer if you have any doubt;
• keep your old mailbox active until the final verification.