How do I use ImapCopy to transfer a mailbox to LWS?

Procédure

ImapCopy is an LWS tool that lets you copy emails from an existing mailbox to an email account hosted at LWS. It can be used to transfer a single mailbox or several mailboxes using a CSV file.

This guide explains how to start a simple transfer, how to prepare a bulk transfer, and how to check that your emails were copied successfully.

Before you begin

Before starting a transfer, make sure you have the following:

• the source email address to copy;
• the password or login authorization for that source mailbox;
• the LWS destination email address;
• the password for the destination LWS mailbox;
• IMAP access enabled on the source mailbox;
• the IMAP settings for the source mailbox if your provider is not offered automatically.

Accessing ImapCopy

Go to the ImapCopy tool at the following address:

https://imapcopy.lws.fr/

[ADDRESS] home page, choose the type of transfer you want:

• Simple transfer to copy a single mailbox;
• CSV import to prepare the transfer of several mailboxes;

Transfer a single mailbox

To copy a mailbox to an LWS mailbox, use the simple transfer.

1. On the ImapCopy home page, choose the transfer of a mailbox.
   
2. Select the provider of the source mailbox if it is offered, for example Gmail, Outlook or Yahoo.
   
3. If your provider is not offered, choose a custom IMAP configuration.
   
4. [PERSON_NAME] the source mailbox information:
   • source email address;
   • password;
   • IMAP server;
5. [PERSON_NAME] then the LWS destination mailbox information:
   
   • LWS destination email address;
   • password for this mailbox;
   • LWS IMAP server.
6. [PERSON_NAME] carefully the two email addresses displayed before validating.
7. Enter an address to be notified when the transfer is complete.
8. Click the "[PERSON_NAME] transfer to LWS" button.
   

Transfer several mailboxes with a CSV file

If you need to transfer several mailboxes, use the CSV import tool:

https://imapcopy.lws.fr/import-csv

The CSV file lets you prepare several transfers at once. It must follow the template expected by the tool, with the information required for each source mailbox and each destination mailbox.

Each line corresponds to a transfer. The information must be accurate to avoid connection errors or incomplete transfers.

After importing the file, [PERSON_NAME] lines detected by [ADDRESS] reported errors, then start the transfers.

Track the progress of a transfer

After starting a transfer, ImapCopy provides a tracking link or identifier.

You can check the progress on [PERSON_NAME] page:

https://imapcopy.lws.fr/suivi

Enter the transfer identifier if requested. [ADDRESS] tracking page lets you check the status of the transfer and see whether the copy is finished, in progress, or in error.

Check that the transfer worked

Once the transfer is complete, log in to the destination LWS mailbox, for example from webmail or from your email software.

Check the following:

• the main folders are present;
• recent messages have been copied correctly;
• the old expected messages are visible;
• important subfolders are present;
• [PERSON_NAME] not full.

Common issues

The source mailbox password is refused

First check that the password is correct by logging in directly to the source provider's webmail.

[PERSON_NAME] uses two-factor authentication, the usual password may not be enough. [ADDRESS], create an app password from the provider account, then use this password in ImapCopy.

IMAP connection fails

Check that IMAP access is enabled on the source mailbox. Some providers disable IMAP by default or require special authorization.

If you are using a custom configuration, [PERSON_NAME] IMAP server, the port and the security type.

The transfer is finished, but some emails seem to be missing

First check the folders and subfolders of [ADDRESS] mailbox. Some messages may [PERSON_NAME] original folder and not appear directly [ADDRESS] inbox.

Also check the destination mailbox quota. [PERSON_NAME], the transfer may be incomplete.

I no longer have the tracking link

Go back to the ImapCopy tracking page if you have kept the transfer identifier:

https://imapcopy.lws.fr/suivi

If you have neither link nor identifier, check your emails or start a new transfer only after making sure the messages have not already been copied.

My CSV file is rejected

Check that the file follows the template expected by [ADDRESS]. Each line must contain the information required for the transfer and the mandatory fields must be filled in.

Also check that the file does not contain renamed columns, empty lines, or errors in the email addresses.

Security and confidentiality

ImapCopy uses login information only to copy emails between the source mailbox and the destination LWS mailbox.

To reduce risks:

• use the tool only from the official address https://imapcopy.lws.fr/;
• do not share your credentials with anyone else;
• avoid storing a CSV file containing passwords for long periods;
• change the password of the source mailbox after the transfer if you have any doubt;
• keep your old mailbox active until the final verification.