Procédure
Service concerned: LWS domain name
Panel concerned: LWS customer area
Level: beginner
A domain name managed at LWS has a owner contact and a technical contact. These two roles can be associated with the same LWS account or with two different accounts.
This help article explains the role of each contact and helps you choose the type of change suited to your situation. The change is then carried out using the service transfer procedure between LWS accounts.
Understanding the contacts of a domain name
| Contact |
Role |
| Owner contact |
He is the legal owner of the domain name. |
| Technical contact |
He manages the operation of the domain as well as administrative matters, billing, and renewal. |
There is no separate billing contact. To assign billing and renewal to another LWS account, that account must become the domain’s technical contact.
The owner contact and the technical contact can be the same person. The owner can also entrust domain management to another LWS account, for example that of a webmaster or an agency, while retaining legal ownership.
Change only the technical contact
Changing the technical contact makes it possible to entrust domain management to another LWS account without changing its legal owner.
The new technical contact will in particular be able to manage:
- the domain configuration;
- its renewal;
- its billing;
- the associated administrative and technical procedures.
This operation is free of charge and can be requested at any time.
Change only the owner contact
Changing the owner contact transfers the legal ownership of the domain name to another LWS account. The current technical contact can remain responsible for its management, billing, and renewal.
Changing the owner corresponds to a transfer of ownership. This operation is chargeable and depends on the rules imposed by the registry of the domain extension.
Depending on the extension, special conditions may apply. In particular, the domain may need to be active, not involved in another operation, or require a transfer code.
Carefully check the identity and contact details of the new owner before confirming the request. An error discovered after the transfer may require a new paid operation.
Change both the owner and the technical contact
This option allows you to transfer to the same LWS account:
- the legal ownership of the domain;
- its technical and administrative management;
- its billing and renewal.
The destination account then becomes both owner and manager of the domain.
Changing the technical contact remains free of charge, but transferring ownership is chargeable and subject to the rules of the registry for the relevant extension.
Carry out the change
Changing the owner contact, the technical contact, or both contacts is done using the Service transfer function in the LWS customer area.
See the complete procedure below:
Move a service, a domain name, or hosting to another LWS account
This procedure explains in particular:
- how to select the domain concerned;
- how to choose the role to transfer;
- what information to provide about the destination account;
- how to confirm the request;
- how to verify that the transfer is complete.
The transfer only takes effect after all confirmation emails have been validated. These validations must be completed within the deadline indicated in the messages received.
Check the result of the change
The result depends on the choice made:
- after a change of technical contact, the new account manages the domain and receives its billing, but the owner remains unchanged;
- after a change of owner only, the new account becomes the owner, but management remains entrusted to the current technical contact;
- after transferring both contacts, the destination account becomes both owner and manager of the domain.
The change is complete when all confirmations have been validated and the domain appears in the account corresponding to the transferred role.
Common issues
I only want to transfer billing
Billing cannot be transferred separately. The account that must receive invoices and manage renewal must become the domain’s technical contact.
I did not receive the confirmation email
Check the spam folder and verify that the contact email address registered on the LWS account is correct and still accessible.
I cannot change the owner
The rules depend on the extension and the state of the domain. A transfer may in particular be impossible when another operation is in progress or when a temporary restriction is imposed by the registry.
My transfer request was cancelled
A request can be cancelled when a confirmation was not completed within the allotted time. You must then restart the request from the Service transfer section.
Contact us
Customer Area
Visit LWS
Yes
No
Article read
32735 once
Merci ! N'hésitez pas à
poser des questions sur nos documentations si vous souhaitez plus d'informations et nous aider à les
améliorer.
About 