Online help
The web host accessible to all
Procédure
Your data stored on LWS Cloud Drive is automatically backed up by LWS on NAS devices separate from your storage space. The retention policy is up to 4 days daily + up to 1 month weekly. If needed, restoration is carried out upon request to support from your customer area, handled on a case-by-case basis — either free of charge or via managed services depending on the complexity of the work.
LWS automatically backs up the data present on your Cloud Drive, stored on separate NAS devices to protect you against technical incidents:
This LWS retention policy is specific to Cloud Drive services, Nextcloud online storage, and servers (VPS / dedicated). It differs from that of our shared web hosting plans (which can extend up to 3 months with the Business Option).
To recover an earlier version of your data from our backups, contact our support from your customer area. Restoration is handled on a case-by-case basis: depending on the complexity of the work to be carried out, it may be handled free of charge or require a managed services intervention. Our team will inform you of the terms at the time of your request.
After termination of your Cloud Drive subscription, backups are retained in accordance with the applicable regulations (European GDPR and French legal obligations, notably allowing responses to judicial requisitions). For details, see our Terms and Conditions — data retention section.
Yes. In addition to your own copies, LWS automatically backs up the data present on your Cloud Drive: up to 4 days daily, then 1 weekly up to 1 month, stored on separate NAS devices.
Contact support from your customer area, specifying the scope to be restored and the desired date. The request is assessed on a case-by-case basis — free of charge or via managed services depending on the complexity.
The timeframe depends on the volume to be processed and the queue of the restoration service. Our team will provide you with an estimate when handling your request.
Yes. The ZFS infrastructure with RAID-Z and double replication on independent physical servers allows our team to replace failing disks without interruption or data loss.
Yes, all data stored on LWS Cloud Drive and their backups are hosted in France, in datacenters certified ISO 27001 and compliant with GDPR.
Backups are retained in accordance with the applicable regulations (GDPR and French legal obligations). For details, see our Terms and Conditions.
Ask the LWS team and the community. Answers are published after moderation.
About LWS :
LWS is a 100% French web hosting company that focuses on quality and innovation and offers a responsive and competent technical service at affordable prices.
Yes
No