What backup level should I choose for my web hosting?

Procédure

Objective

This documentation helps you understand which data is backed up on your [ADDRESS] service, how long it is retained, and, depending on your plan, whether you can restore it yourself from the LWS Panel or whether a managed service request is required.

Services concerned

This documentation is intended for customers with one of the following services:

• a domain plan
• a shared hosting [ADDRESS] Linux
• the Mail Pro addresses
• the Business Support option

The included restorations [PERSON_NAME] LWS Panel when your plan allows it.

Before you begin

Before choosing a restoration, clearly identify:

• the service concerned by your request
• the type of data to recover: web files, MySQL database, or email content
• the target period: [PERSON_NAME] or older

In this documentation:

• Included restoration means that you can perform the action from the [ADDRESS] Panel.
• Managed service means that you must open an intervention request with support. The service to select is Backup search, at the price of €49 excl. VAT.

What data is backed up on my services?

LWS performs daily backups of the data used on its concerned services. The backed-up items are:

• the web files of your hosting
• the MySQL databases
• the content of email addresses

These backups apply to domain plans, shared hosting managed with the LWS Panel, and Mail Pro services. However, [PERSON_NAME] vary depending on the subscribed service.

How long are backups kept?

Backup retention follows the rules below:

• the 7 most recent daily backups are retained
• beyond 7 days, 1 weekly backup is retained, up to 1 month with free Basic Backups, or up to 3 months with the Business Option

In total, you can therefore have about 10 versions over 1 month with free Basic Backups, or about 19 versions over 3 months with the Business Option, for web files, MySQL databases, and email addresses. See the full backup policy.

How do you know what you can restore?

Restoration options depend on your plan and on how old the backup you are looking for is.

1. You have a domain plan

You can request restoration of web files and email content, but this goes through a managed service, [PERSON_NAME] backups from 0 to 30 days as well as those from 30 to 90 days.

2. You have Mail Pro addresses

Restoration of email content for all email addresses [PERSON_NAME] included for backups from 0 to 30 days and 30 to 90 days.

3. You have shared hosting managed with the LWS Panel

If you have an LWS Linux hosting plan, such as Perso, Starter, Standard, or Performance:

• restoration of web files is included for backups from 0 to 30 days
• restoration of MySQL databases is included for backups from 0 to 30 days
• restoration of email content goes through a managed service

For backups from 30 to 90 days, restoration of web files, MySQL databases, and email content goes through a managed service.

4. You have paid hosting with Mail Pro addresses

If you have both paid shared hosting and Mail Pro addresses:

• the web files can be restored and are included for backups from 0 to 30 days
• the MySQL databases can be restored and are included for backups from 0 to 30 days
• the email content can be restored and is included for backups from 0 to 30 days and 30 to 90 days

However, [PERSON_NAME] data-end="4324" data-start="4307">30 to 90 days, the web files and the MySQL databases go through a managed service.

5. [PERSON_NAME] Business

With the Business Support option, restoration of web files, MySQL databases, and email content is included, [PERSON_NAME] backups from 0 to 30 days as well as those from 30 to 90 days.

Summary table

IV. How [PERSON_NAME] ?

Step 1: [PERSON_NAME] submitted to managed service

Refer to your plan and to the desired backup period.

• If restoration is included, you can follow the appropriate procedure from the LWS Panel.
• If restoration requires a managed service, you must open an intervention request.

Step 2: Follow the correct procedure according to the type of data

If restoration is included for your plan, use the corresponding documentation:

• Web files: How do you back up or restore your web files?
• MySQL database: How do you download or restore a Mysql database?
• Email content: How do you back up or restore your emails?

Step 3: Open a managed service request if necessary

If your plan does not allow direct restoration, open a request via the dedicated documentation: How to open a shared managed service.
In this case, choose the service Backup search – €49 excl. VAT.

Common issues

I don’t know which plan I use

The name of your plan is shown in the product listing on the home page of your LWS account.

I don’t see a restoration option in the LWS Panel

This usually means that restoration is not included for your plan or for the backup period you are targeting. In this case, a managed service may be necessary.

I am looking for an old backup

Backups are only kept up to 3 months, according to the retention rules described above. [PERSON_NAME] you are looking for exceeds this period, the backup will no longer be available.

I restored the web files, but the site did not come back correctly

If your site also uses a MySQL database, restoring the web files alone may not be enough. It may also be necessary to restore the database to a date consistent with that of the files.

I want to restore only emails

The ability to restore email content depends on the subscribed service. With Mail Pro, restoration of email content is included. With other plans, it may require a managed service depending on your service level.

Conclusion

LWS backs up web files, MySQL databases, and email address content daily on the concerned services. Backups are kept for up to 1 month with free Basic Backups (about 10 versions) or up to 3 months with the Business Option (about 19 versions). Depending on your service level, restoration can be performed in self-service from the LWS Panel or via a managed service intervention from your customer area. Before taking action, identify your service, the type of data to recover, and how old the backup you are looking for is.