LWS Cloud Drive Backup Policy

Procédure

In brief

Your data stored on [ADDRESS] Drive is automatically backed up by LWS on separate NAS from your storage space. [ADDRESS] retention is up to 4 days for daily backups + up to 1 month for weekly backups. If needed, restoration is done upon request to support from your client area, handled on a case-by-case basis — for free or through managed services depending on the complexity of the work.

LWS Backup Policy for Your Data

LWS automatically backs up the data present on your [ADDRESS], stored on separate NAS to protect you against technical incidents:

• Up to 4 daily backups are kept (last 4 days)
• Beyond 4 days: 1 weekly backup retained, within a limit of 1 month

This LWS retention policy is specific to [ADDRESS] services, Online storage Nextcloud, and servers (VPS / dedicated). [PERSON_NAME] shared web hosting ([PERSON_NAME] 3 months with the Business Option).

How to request a restoration?

To recover a previous version of your data from our backups, contact our support from your client area. The restoration is handled on a case-by-case basis: depending on the complexity of the work to be done, it may be covered for free or may require a managed intervention. Our team will inform you of the conditions at the time of your request.

Physical Protection of Infrastructure

• ZFS file system with RAID-Z redundancy — protection [PERSON_NAME]
• Double replication of data on independent physical servers
• Automatic LWS backups on separate NAS (policy [PERSON_NAME])
• Encrypted transfers in SSL / HTTPS
• Hosting in France, certified datacentres ISO 27001
• GDPR compliance

Retention after termination

[PERSON_NAME] upon termination of your [ADDRESS] subscription, backups are retained in accordance with the regulations in force (European GDPR and French legal obligations allowing response to judicial requisitions). For details, please refer to our CGV — data retention section.

Frequently Asked Questions

Does LWS automatically back up my stored data [ADDRESS]?

Yes. In addition to your own copies, LWS performs automatic backups of the data on your Cloud Drive: up to 4 days daily, then 1 weekly for up to 1 month, stored on separate NAS.

How can I restore a previous version of a file?

Contact support from your client area specifying the scope to restore and the desired date. The handling is assessed on a case-by-case basis — free or via managed services depending on the complexity.

What is the timeframe for a restoration?

The timeframe depends on the volume to be processed and the queue for the restoration service. Our team will provide you with an estimate when they take on your request.

Are my data replicated in case of disk failure?

Yes. The ZFS infrastructure with RAID-Z and double replication on independent physical servers allows our team to replace faulty drives without interruption or data loss.

Is my data hosted in [ADDRESS]?

Yes, all data stored on [ADDRESS] and its backups are hosted in [ADDRESS], in ISO 27001 certified datacentres and GDPR compliant.

What happens to my backups after terminating my subscription?

Backups are retained in accordance with the regulations in force (GDPR and French legal obligations). For details, please refer to our CGV.

Additional Articles

• Backup policy for Nextcloud Online Storage
• Backup policy for your VPS / dedicated server
• Backup policy for your shared web hosting (LWS Panel)
• Backup policy for your cPanel web hosting