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[PERSON_NAME] shared web hosting benefits from daily automatic backups covering your web files, your MySQL databases (if applicable) and your emails. Backups are systematically performed for all plans — what varies depending on your service level is the ability to restore these backups самостоятельно from your LWS Panel. There are two levels: [PERSON_NAME] free (self-service restoration up to 1 month, hosting up to 20 GB) and Business Option (self-service restoration up to 3 months, with no size limit). Beyond that, a managed intervention is still possible.
Automatic backups are continuously performed for all our hosting plans, regardless of your service level. They are designed to allow you to revert to a previous state in the event of an error, accidental deletion, hacking or software failure.
The technical characteristics are identical for all customers:
The content of the backups depends on what exists on your hosting account:
| Plan | [PERSON_NAME] web | MySQL databases | Emails |
|---|---|---|---|
| Domain Plan | Yes | — (no database on this plan) |
Yes |
| Personal Hosting | Yes | Yes | Yes |
| Starter Hosting | Yes | Yes | Yes |
| Standard Hosting | Yes | Yes | Yes |
| Performance Hosting | Yes | Yes | Yes |
[ADDRESS] backup is identical for the [ADDRESS], Starter, Standard and Performance plans.
The frequency and retention are also the same for all customers:
You therefore always have access to roughly a dozen versions over 1 month, and even up to around twenty over 3 months depending on your restoration service level (see next section).
Since backups are the same for everyone, it is the ability to restore these backups independently that distinguishes the free [PERSON_NAME] and the Business Option.
| [PERSON_NAME] free | Business Option | |
|---|---|---|
| Price | Included with your hosting | Available by subscription from the customer area |
| Self-service restoration from the [ADDRESS] Panel | Up to 1 month (daily + weekly) | Up to 3 months (daily + weekly) |
| Size limit for self-service | Hosting up to 20 GB | No size limit |
| Versions accessible in self-service | About 10 versions over 1 month | About 19 versions over 3 months |
| Beyond these conditions | Restoration possible via managed intervention from your customer area | |
Activating the Business Option is retroactive: if you activate it today, your existing backups are kept for up to 3 months from their creation date, with no further action required on your part.
If your hosting exceeds 20 GB, self-service restoration via the LWS Panel is not available in the free Basic Backups — the backups are then reserved for internal LWS use. However, you can still trigger a restoration via managed intervention from your customer area. To get self-service restoration with no size limit, we recommend subscribing to the Business Option.
[PERSON_NAME] termination of your hosting, backups are kept in accordance with the applicable regulations (European GDPR and French legal obligations allowing, in particular, compliance with judicial requests). For details, see our Terms and Conditions — data retention section.
Three restoration methods are available to you depending on [PERSON_NAME]:
Available depending on your service level (up to 1 month in free Basic, up to 3 months in Business Option). The procedure varies depending on the type of data to restore:
The average restoration time is a few minutes. It may extend to several hours depending on the volume to be processed and the number of simultaneous restorations in the queue.
Before any major change, we recommend making a manual backup of your data:
To restore a backup beyond self-service conditions (longer retention, hosting over 20 GB in Basic, search for a specific backup, complex partial restoration, etc.), you can trigger a managed intervention from your customer area. Our technical team will assist you.
Yes. Automatic backups are performed continuously for all our shared hosting plans ([PERSON_NAME], [ADDRESS], Starter, Standard, Performance). What varies depending on your service level is the ability to restore these backups independently from the LWS Panel.
Once a day.
Up to 1 month with free Basic Backups (the last 7 daily backups and 1 weekly backup). Up to 3 months with the Business Option. Beyond that, restoration remains possible via managed intervention.
[PERSON_NAME] web files and your emails on all plans. Your MySQL databases on the plans that include them ([ADDRESS], Starter, Standard, Performance — not the Domain Plan, which does not include a database).
Backups are still performed, [ADDRESS] self-service restoration via the LWS Panel is no longer available [ADDRESS] free plans. You can trigger a managed intervention from your customer area, or subscribe to the Business Option to keep self-service without a size limit.
Activation is done from your LWS Panel customer area, in the backup section of your hosting account.
Yes. Activating the Business Option is retroactive: all your existing backups are kept for up to 3 months from their creation date, with no further action required on your part.
Yes. Identify the date before the hack, then restore your web files and your MySQL database from the LWS Panel. See the procedure.
Yes for a full restoration: all changes made after the backup date are replaced. To preserve changes, use targeted restoration file by file or directory by directory.
A few minutes on average. Depending on the volume to be processed and the number of simultaneous restorations, the delay may reach several hours.
Yes, from the LWS Panel, you can generate a download link to retrieve a backup on your computer. See the procedure.
Yes, the entire document root is backed up, including hidden files.
Yes. The storage infrastructure is entirely in RAID. Our technical team replaces failed disks without interruption or data loss.
Backups are kept in accordance with the applicable regulations (GDPR and French legal obligations allowing, in particular, compliance with judicial requests). For details, see our Terms and Conditions.
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LWS is a 100% French web hosting company that focuses on quality and innovation and offers a responsive and competent technical service at affordable prices. 
