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[PERSON_NAME] shared web hosting benefits from automatic daily backups covering your web files, your MySQL databases (if applicable), and your emails. Backups are systematically performed for all offers — what varies according to your service level is the ability to restore these backups independently from your LWS Panel. There are two levels: [PERSON_NAME] free (self-service restoration up to 1 month, hosting up to 20 GB) and Business Option (self-service restoration up to 3 months, no size limit). Beyond this, an intervention by support remains possible.
Automatic backups are performed continuously for all our hosting plans, regardless of your service level. They are designed to allow you to return to a previous state in case of error, accidental deletion, hacking, or software failure.
The technical characteristics are identical for all clients:
The content of the backups depends on what exists on your hosting:
| Offer | [PERSON_NAME] web | MySQL Databases | Emails |
|---|---|---|---|
| Domain Plan | Yes | — (no database on this offer) |
Yes |
| Personal Hosting | Yes | Yes | Yes |
| Starter Hosting | Yes | Yes | Yes |
| Standard Hosting | Yes | Yes | Yes |
| Performance Hosting | Yes | Yes | Yes |
[ADDRESS] backup is identical for the [ADDRESS], Starter, Standard, and Performance plans.
The frequency and retention are also the same for all clients:
You always have about ten versions over 1 month, or up to twenty over 3 months depending on your restoration service level (see next section).
Since the backups are the same for everyone, it is the capacity to restore these backups independently that distinguishes the free [PERSON_NAME] and the Business Option.
| [PERSON_NAME] free | Business Option | |
|---|---|---|
| Price | Included with your hosting | On subscription from the customer area |
| Self-service restoration from the [ADDRESS] Panel | Up to 1 month (daily + weekly) | Up to 3 months (daily + weekly) |
| Size limit for self-service | Hosting up to 20 GB | No size limit |
| Versions accessible in self-service | About 10 versions over 1 month | About 19 versions over 3 months |
| Beyond these conditions | Restoration possible via support intervention from your customer area | |
The activation of the Business Option is retroactive: if you activate it today, your existing backups are retained for up to 3 months from their creation date, without any additional action on your part.
If your hosting exceeds 20 GB, self-service restoration via the LWS Panel is not available in free Basic Backups — backups are then reserved for internal LWS use. However, you can trigger a restoration through support intervention from your customer area. To have self-service restoration without a size limit, we recommend subscribing to the Business Option.
[PERSON_NAME] upon cancellation of your hosting, the backups are retained in accordance with the regulations in force (European GDPR and French legal obligations allowing, in particular, compliance with court requisitions). For details, please consult our T&Cs — data retention section.
Three restoration modes are available according to [PERSON_NAME]:
Available based on your service level (up to 1 month in Basic free, up to 3 months in Business Option). The procedure varies depending on the type of data to restore:
The average restoration time is a few minutes. It may extend to several hours depending on the volume to be processed and the number of simultaneous restorations in the queue.
Before any major modification, we recommend performing a manual backup of your data:
To restore a backup beyond the self-service conditions (longer retention, hosting over 20 GB in Basic, specific backup search, complex partial restoration...), you can trigger a support intervention from your customer area. Our technical team will assist you.
Yes. Automatic backups are continuously performed for all our shared hosting offers ([PERSON_NAME], [ADDRESS], Starter, Standard, Performance). What varies depending on your service level is the ability to restore independently these backups from the LWS Panel.
Once a day.
Up to 1 month with the free Basic Backups (the last 7 daily and 1 weekly). Up to 3 months with the Business Option. Beyond that, restoration remains possible via a support intervention.
[PERSON_NAME] web files and your emails on all offers. Your MySQL databases on offers that have them ([ADDRESS], Starter, Standard, Performance — not the Domain Plan which does not contain a database).
Backups remain performed, [ADDRESS] self-service restoration via the LWS Panel is no longer available [ADDRESS] free. You can trigger a support intervention from your customer area, or subscribe to the Business Option to retain self-service without a size limit.
Activation is done from your LWS Panel customer area, in the backups section of your hosting.
Yes. Activating the Business Option is retroactive: all your existing backups are retained for up to 3 months from their creation date, without any additional action on your part.
Yes. Identify the date prior to the hacking, then restore your web files and your MySQL database from the LWS Panel. See the procedure.
Yes for a complete restoration: all modifications after the backup date are replaced. To preserve modifications, use targeted restoration file by file or directory by directory.
A few minutes on average. Depending on the volume to be processed and the number of simultaneous restorations, the timeframe could reach several hours.
Yes, from the LWS Panel, you can generate a download link to retrieve a backup to your device. See the procedure.
Yes, the entire document root is backed up, including hidden files.
Yes. The storage infrastructure is completely in RAID. Our technical team replaces failing disks without interruption or data loss.
Backups are retained in accordance with the regulations in force (GDPR and French legal obligations allowing, in particular, compliance with court requisitions). For details, please consult our T&Cs.
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About LWS :
LWS is a 100% French web hosting company that focuses on quality and innovation and offers a responsive and competent technical service at affordable prices. 