How do I log in to my LWS account and resolve login issues?

Procédure

This guide explains how to log in to your LWS customer area, recover your access if you have lost it, and understand the security checks that may appear during login.

The LWS customer area lets you manage your services, invoices, contact details, support requests, and certain settings related to your account. It should not be confused with technical panels such as cPanel, Plesk, ISPConfig, WHM, or with your Webmail.

Before you begin

To log in to your LWS customer area, you can use:

• your LWS customer ID, in the format LWS-XXXXXX;
• or the contact email address entered in your customer account details.

The password to enter is the password for your LWS account.

If the contact email address for your LWS account is linked to a Google account, usually a Gmail address, you can also log in with the Google sign-in button offered on the login page. In that case, you use your Google account authentication instead of entering your LWS password.

Log in to your LWS customer area

Go to the LWS customer area login page:

https://panel.lws.fr

Two login methods may be offered.

Log in with a Google account

If the contact email address for your LWS account is linked to a Google account, for example a Gmail address, you can use the Log in with Google button.

In this case:

1. click Log in with Google;
2. select the Google account corresponding to the contact email address of your LWS account;
   
3. confirm the login from Google if confirmation is requested.

You will then be redirected to your LWS customer area.

Log in with your LWS ID or email address

You can also use the standard login form.

In this case:

1. enter your LWS customer ID, for example LWS-123456, or the contact email address of your customer account;
2. enter your LWS account password;
3. click Login.

If no additional verification is required, you will be redirected to your customer area dashboard.

Possible security checks during login

When logging in to your LWS customer area, certain security checks may be applied automatically. They are used to protect your account against unusual or unauthorized logins.

Depending on your configuration, you may encounter:

• an automatic reCAPTCHA check;
• a verification code if you log in from an unknown IP address;
• a two-factor authentication code if 2FA is enabled.

reCAPTCHA verification

LWS uses a reCAPTCHA check to limit automated logins and protect access to customer accounts.

This verification now runs in the background with reCAPTCHA v3. So normally you will not have any I am not a robot box to tick.

If login is refused or seems blocked at this step, try again after a few moments. You can also try from a private browsing window or temporarily disable browser extensions that block scripts, such as some ad blockers or privacy tools.

The verification code in case of an unknown IP address

If two-factor authentication 2FA is not enabled on your account, LWS may ask you for a verification code when you log in from an unknown IP address.

This can happen if you change internet connection, device, Wi-Fi network, country, or if your internet service provider regularly changes your IP address.

On the first request, the code is sent to the contact email address entered in your LWS customer details.

To validate the login:

1. log in with your LWS ID or your contact email address;
2. enter your LWS account password;
3. if a verification code is requested, check the contact email address for your account;
   
4. copy the code you received;
   
5. enter it in the verification form;
6. confirm the login.

If you did not receive the code by email, click Resend the code. A new window will offer you the option to receive the code:

• by email;
• or by SMS, if a mobile phone number is entered in your customer details.

Once the IP address has been validated, the code will no longer be requested for that same IP. If you log in later from another connection or if your IP address changes, a new verification may be requested.

Two-factor authentication 2FA

Two-factor authentication, also called 2FA, adds extra protection to your account. In addition to your login and password, you must enter a code generated by an authentication app.

This code is usually made up of 6 digits and changes regularly. It must be entered quickly, without spaces.

To log in with two-factor authentication:

1. log in with your LWS ID or your contact email address;
2. enter your LWS account password;
3. if 2FA is enabled, open your authentication app;
   
4. copy the code displayed for your LWS account and enter it in the form;
   
5. click Log in.

If the code is correct, you will access your customer area.

Recover your username or password

If you have forgotten your password, if your password no longer works, or if you can no longer find your LWS ID, use the recovery procedure.

From the login page https://panel.lws.fr, click Forgot your password?

Then enter the contact email address associated with your LWS account, tick I am not a robot, then click Validate.

LWS will send you an email containing the recovery instructions. Open this email and click the link provided.

On the reset page, enter your new password, confirm it, tick I am not a robot, then validate.

The password must meet the rules requested by the form. During recovery, the usual rules are as follows:

• at least 1 lowercase letter;
• at least 1 uppercase letter;
• at least 1 number;
• at least 1 special character from this list: - ! $ @ % _;
• between 10 and 15 characters.

Once the password has been changed, return to https://panel.lws.fr and log in with your LWS ID and your new password.

Change the password from the customer area

If you are already logged in to your customer area and want to change your password:

1. click your LWS ID at the top right of the screen;
   
2. click Edit contact details;
3. click Change my password;
   
4. enter your current password;
   
5. enter the new password twice;
6. click Submit.

Choose a unique password that you do not use on another site. Avoid your last name, first name, company name, the names of relatives, or a variation too close to your LWS ID.

I no longer have access to the contact email address

The contact email address for the customer account is used to receive important messages related to your LWS account, recovery links, verification codes, and security confirmations.

This address does not necessarily correspond to a mailbox created on your hosting. The procedure below concerns only the contact email address for the LWS customer account. It does not change an email address on your domain, a mailbox, or the address displayed on your website.

To request replacement of the contact email address without access to the old address, prepare:

• your LWS account number;
• a new valid and accessible email address;
• the phone associated with the LWS account, if you choose SMS validation;
• a readable identity document, if you cannot validate by SMS.

Go to the recovery page:

https://panel.lws.fr/frperte.php

Click I no longer have access to the mailbox associated with my customer account, change it.

Enter your LWS account number and the new email address to use.

Two methods may then be offered:

• SMS validation: a code is sent to the mobile phone number associated with the customer account;
• identity verification validation: an email is sent to the new email address to proceed with identity verification using an identity document.

If you choose SMS validation, enter the code received then validate. The change may take effect a few minutes after validation.

If you choose identity verification, open the email received at the new address and click the link provided.

Follow the identity verification procedure.

Once the procedure has been successfully completed and the contact email address modified, restart your password recovery from the Forgot your password? page.

Enable two-factor authentication 2FA

Two-factor authentication is recommended to strengthen the security of your account. It reduces the risk of unauthorized access, even if your password is known by someone else.

To enable it:

1. log in to your LWS customer area;
2. click your LWS ID at the top right;
   
3. click Edit contact details;
4. in the account settings, find the Two-factor authentication 2FA line;
   
5. select Yes;
6. click Save.

LWS will then send you an email containing the setup instructions, with a secret key and/or a QR code.

Then configure this key in a compatible app, for example Google Authenticator, Authy, or another authentication app. Depending on the app used, you can:

• scan the QR code received by email;
• enter the secret key manually;
• name the entry with your LWS ID so you can find it easily.

Step-by-step 2FA setup on your Android phone with Google Authenticator

Step 1 : Install Google Authenticator

From your phone, you need to open your phone's Play Store app

Search for "Google Authenticator" then click "Install"

Then click "Open"

Step 2 : Key setup

At this step, you need to add a code to the app, to do so, click "Add a code"

You have two options for adding your code, either scan the QR Code that was sent to you by email, or add the code manually. Scanning the QR Code helps avoid any entry error.

If you choose to use the QR Code, click "Scan a QR code"

To scan the QR Code, simply click the link in the email to display it on your computer screen and, with your phone, you must make the image appear in the yellow frame.

Immediately, the app will scan the QR Code and install the code to show you the validation code as in the screenshot below:

If you choose the manual method, click "Enter setup key" and the following screen will appear.

You will then need to enter your LWS ID (in the format LWS-XXXXXX) in the "Account name" field, the key received by email in the "Your key" field, and leave the key type as "Time-based", then click "Add". You should get the same result as if you had scanned the QR Code directly.

To complete activation, go back to https://panel.lws.fr, log in with your username and password, then enter the code generated by your app.

During this first login, if you enter the wrong code, two-factor authentication may be automatically disabled to avoid immediately blocking the account. Once the first successful 2FA login has been completed, disabling it will need to be done from your customer area or with the help of support if you no longer have access to the code.

Disable two-factor authentication 2FA

You can disable two-factor authentication if you change apps, replace your phone, or no longer want to use this protection.

If you can still log in with 2FA:

1. log in to your LWS customer area;
2. click your LWS ID at the top right;
   
3. click Edit contact details;
4. in the settings, switch Two-factor authentication 2FA to No;
   
5. click Save.

This action does not disable 2FA immediately. LWS sends a confirmation email to the account's contact email address.

Open this email, click the confirmation link, then click Confirm my request.

A message then confirms the deactivation of two-factor authentication.

If you no longer have access to your authentication app, you will not be able to disable 2FA yourself from the customer area. Contact LWS support by phone or contact form. An identity verification will be required to verify that you are indeed the account holder.

My password has been disabled or I think my account is compromised

LWS can temporarily disable a password for an account when suspicious fraudulent access or compromise is detected. This measure is intended to prevent an unauthorized person from using the account while it is being secured.

In that case, follow these steps:

1. run an antivirus scan with reliable, up-to-date software on all devices used to access your customer area;
2. check that the contact email address associated with your LWS account is not compromised;
3. if you have any doubt, change the password for that email address;
4. then reset your LWS account password from Forgot your password?;
5. log in to your customer area with the new password;
6. open the Information Center from the menu of your LWS ID;
   
7. check that no notification mentions an action you did not perform;
   
8. check your contact details: postal address, phone number, and email address;
9. check that no order or service modification was made without your approval.

If you notice an unknown action, a suspicious change, or if you have any doubts, open a request with LWS support so that an agent can carry out additional checks.

Can an additional access be given to another person?

The LWS Panel is not multi-user. It is therefore not possible to create a separate second account to give limited access to another person.

If you want a webmaster, developer, or another person to be involved, several solutions are possible depending on your needs:

• if you only want to share the technical management of hosting, a plan with a multi-user panel may be more suitable, such as cPanel, Plesk, or ISPConfig depending on your needs;
• if you want to fully delegate the technical management of a service, you can request a change of technical contact. If you transfer the technical management to another LWS ID, you will no longer manage this service from your account. The technical billing related to the service is also transferred. However, you remain the owner of the associated domain if LWS is the registrar.

Only share your login details if you fully understand the access they grant.

Log out of your customer area

When you have finished your actions, it is advisable to log out, especially if you are using a shared computer or one that does not belong to you.

To log out, simply click the button next to your LWS ID at the top right of the page.

You will then be redirected to the login page.

Check that everything works

After a login, access recovery, or security change, take a moment to check the following points:

• your LWS customer area dashboard displays correctly;
• your LWS ID appears correctly at the top right;
• your contact email address is correct and accessible;
• your phone number is up to date;
• you can access your services and invoices;
• if 2FA is enabled, the code generated by your app works;
• no unknown notification or order appears in your account.

Common problems

I no longer know my LWS ID

Use the Forgot your password? procedure from the login page. Enter the contact email address of the LWS account to receive the recovery information.

Also check your old LWS emails: the customer ID is often included in messages related to account creation, orders, or invoices.

My password is being refused

First check that you are using the LWS ID in the format LWS-XXXXXX or the contact email address associated with your customer account.

If you are using the standard login, the requested password is the LWS account password, even if you enter a Gmail address as the login.

If your contact address is linked to a Google account, you can also try logging in with the Google button offered on the login page.

If you have several LWS accounts, check that the password used corresponds to the correct customer account.

If your browser fills in the password automatically, it may use an old saved password. In that case, delete the saved password for panel.lws.fr or update it in your browser's password manager.

If in doubt, use Forgot your password? to set a new password.

The email address is shown as unknown during recovery

Make sure you enter the contact email address actually associated with the LWS customer account.

If you no longer know which address is associated with the account or if the current address is no longer accessible, use the procedure for changing the contact email address without access to the old address.

I do not receive the verification code

The first code is sent to the contact email address entered in your LWS customer details.

First check:

• the inbox for that address;
• the spam or junk folder;
• automatic sorting tabs, such as “Promotions” or “Notifications” depending on your email service.

If you receive nothing, click Resend the code. You can then request a new send by email or by SMS, if a mobile phone number is entered in your customer account.

If you no longer have access to the contact email address and no valid mobile phone number is entered, you will need to request a change of the contact email address for your LWS account.

The IP verification code does not work

Only use the last code received. If you requested several codes, older ones may no longer be valid.

Also check that you enter the code without spaces and without any extra characters.

If the code received by email does not work or if you do not receive it, click Resend the code to request a new send by email or by SMS.

If this problem happens often because your IP address changes regularly, you can enable two-factor authentication 2FA. Once 2FA is enabled, the login code will be generated by your authentication app.

The two-factor authentication 2FA code is refused

Enter the code without spaces, even if the app displays it in groups of digits for easier reading.

Make sure you are using the code corresponding to the correct LWS account, especially if you manage several IDs.

If the code changes while you are typing, wait for the next code and try again.

If the problem persists, check that your phone time is set automatically. Authentication apps may generate incorrect codes if the device time is out of sync.

I no longer have access to my 2FA app

If you are still logged in to your customer area on a device, disable 2FA from Edit contact details, then confirm the deactivation by email.

If you are no longer logged in and can no longer generate a code, contact LWS support by phone or through the site's contact form. An identity verification may be required before any deactivation.

The CAPTCHA blocks login

The reCAPTCHA verification works automatically in the background. Normally you do not need to tick any box.

If login seems blocked, try again after a few moments. If the problem continues, test from a private browsing window or temporarily disable extensions that may block browser security scripts.

My session expires or I am logged out while browsing

This problem may occur if your browser blocks cookies, if you cleared browsing data during the session, or if your IP address changes while in use.

Check that cookies are allowed for panel.lws.fr, then log in again.

Avoid changing networks while using the customer area, for example switching from Wi-Fi to 4G or vice versa.

My IP is temporarily blocked

This block usually happens after several failed login or code attempts.

Wait 1 hour before trying again. Before trying again, check your username, password, and the received code to avoid another block.

I want to give access to my account to a webmaster

The LWS Panel does not allow you to create a separate limited access. Avoid sharing your login details if the person only needs technical access.

Depending on your needs, it may be better to use a multi-user panel such as cPanel, Plesk, or ISPConfig, or to change the technical contact for the relevant service.