Procédure
Affected service : LWS / Mail Pro e-mail addresses
Affected panel : LWS Panel
Level : beginner
Catch-all allows you to receive messages sent to an non-existent address on your domain. For example, if the address [EMAIL] does not exist, the message can still be received in an e-mail inbox you have chosen.
This feature can be useful to avoid losing a message because of a typo in the recipient’s address. However, it should be used with caution, as [PERSON_NAME] received.
Before you begin
Before activating catch-all, you must have an existing e-mail inbox where messages will be received.
Catch-all receives messages sent to all non-existent addresses on your domain. This can greatly increase the amount of unwanted messages received. [ADDRESS] and monitor its storage space.
Activate catch-all
- Log in to your LWS customer area.
- Go to the domain management or the relevant mail service.
- Click E-mails in the E-mail addresses section, depending on the display shown in your customer area.
- Find the e-mail address that should receive the catch-all messages.
- Click the Action button on the line for that address.
- Select Catch All.
- Click Activate to confirm enabling catch-all on this address.
Catch-all is active when messages sent to a non-existent address on your domain arrive in the chosen e-mail inbox.
Check that catch-all works
To verify the configuration, send a test message to an address that does not exist on your domain.
Example: if your domain is votredomaine.com, you can send a message to an address such as:
[EMAIL]
Wait a few minutes, [PERSON_NAME] catch-all. The message should arrive in this inbox.
Use a truly non-existent address to perform the test. [PERSON_NAME] already exists, the message will be received by that address and not by catch-all.
Disable catch-all
You can disable catch-all at any time if you no longer want to receive messages sent to non-existent addresses on your domain.
- From your LWS customer area, go to the domain management or the relevant mail service.
- Click E-mails in the E-mail addresses section.
- Find the e-mail address on which catch-all is enabled.
- Click Action.
- Select Catch All.
- Click Disable to remove the catch-all feature from this address.
After deactivation, messages sent to non-existent addresses on your domain will no longer be received by this inbox. However, e-mail addresses already created will continue to work normally.
Common issues
[PERSON_NAME] All
Make sure [PERSON_NAME] of the relevant service. Depending on your plan or interface, [PERSON_NAME] can be found in the Action menu for the e-mail address.
If you use cPanel, the procedure is different: catch-all is configured from the Default Address tool.
The test message does not arrive
First check that the message was indeed sent to a non-existent address on your domain.
Then check the e-mail inbox chosen for catch-all, including the junk mail folder. If your domain uses external mail servers or a custom DNS configuration, the catch-all configured at LWS will only work if the domain’s e-mails are [PERSON_NAME] LWS.
I receive a lot of spam since activation
This is a possible effect of catch-all. [PERSON_NAME] non-existent addresses of your domain [PERSON_NAME], some unwanted messages may also arrive in your inbox.
You can strengthen spam filtering, regularly delete unnecessary messages, or disable catch-all if you no longer need it.
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