Use Roundcube webmail to easily manage your email address

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Roundcube is the webmail offered by LWS to view and send emails from your professional address from a browser. It lets you access your mailbox without installing software such as Outlook, Thunderbird, or Mail.

This guide presents the essential actions to get started with Roundcube: accessing your mailbox, reading your messages, sending an email, and finding the main useful features.

Before you begin

Your email address must already be created on your LWS Panel service. You must also know the password for this email address.

If you no longer know the password, you can change it from your LWS customer area.

Use Roundcube's main features

See the specialized guides according to your needs.

You can notably:

• How do I access the Roundcube Webmail of my LWS mail service?
• How do I delete emails via webmail?
• How do I change the display of Roundcube?
• How do I create folders in Roundcube?
• add an automatic signature to your emails;
• create an out-of-office message with an auto-responder;
• set up filters to automatically sort your messages;
• forward your emails to another address;
• enable two-factor authentication to improve security;
• change your email address password from Roundcube.

Read an email

After logging in to Roundcube, your inbox (1) is displayed with the list of received messages.

Click an email to open it (2). Its content then appears in the reading pane (3). You can view the message, open any attachments, then choose the action to take: reply, forward, or return to the message list.

If you cannot find an expected email, check the other folders in your mailbox, such as Junk, Spam, Trash, or any custom folders if you use them.

Send a new email

To write a message, click Compose (1).

Then fill in the main information:

• To: the recipient's email address (2);
• Subject: the subject of the message (3);
• the content of your email in the message body area. (4)

You can add an attachment (5) if needed, then click Send (6).

Reply to an email

Open the message you want to reply to, then click Reply (1).

Roundcube automatically prepares a new message addressed to the sender. Write your reply, check the content, then click Send.

If several people were recipients of the original message, you can use Reply all (2). In this case, your reply will be sent to the sender and the other concerned recipients.

Forward an email

Open the message you want to forward to someone else, then click Forward (1).

Enter the new recipient's email address, add a comment if necessary, then click Send.

The recipient will receive the original message with the forwarded information. Depending on the email content, attachments may also be included.

Check that sending and receiving work

To quickly test your mailbox, send a test email to another address that you also check. Then reply to that message from the other address.

Common issues

I can't see the expected email

Check the Junk, Spam, Trash folders and any custom folders. If filters are set up on your mailbox, the message may have been moved automatically.

My message won't send

Check that the recipient's address is correct and that your message does not contain an attachment that is too large. You can also look in the Drafts folder to see if the message was saved without being sent.

I am not receiving a reply to my test email

Check that the sent email is indeed present in the Sent folder. Also check the Junk folder of the address used to receive the test.