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Service concerned : email addresses managed from the LWS Panel
Concerned panel : LWS Panel
Level : beginner
This help allows you to quickly find the documentation suited to the action you want to perform on your mail service.
You can notably create a mailbox, set up a forwarding rule, manage storage space, strengthen the security of your addresses, or view the service activity. Each action is explained in a dedicated help article.
This help concerns the mail service administered from the [ADDRESS] Panel.
Are you using another environment?
Create and manage a mailbox
A standard mailbox has its own inbox, password, and storage space. It can be accessed from the [PERSON_NAME] webmail in an email client.
Depending on the action to be performed, see the corresponding help:
Deleting a mailbox permanently deletes the messages it contains. Back up important emails before starting the deletion.
Choose how to receive messages
Several solutions allow [PERSON_NAME] messages sent to your domain name.
| Solution |
What is it for? |
| Standard mailbox |
It stores messages and can be accessed with a password. |
| Simple forwarding |
[PERSON_NAME] forwards messages to another address, without creating an inbox at LWS. |
| Alias |
It adds another address to an existing mailbox. Messages arrive in the main mailbox. |
| Catch-all |
It retrieves messages sent to non-existent addresses on your domain. |
To compare the different forwarding methods, see: Which email forwarding should you choose?.
Create a simple forwarding rule
Use simple forwarding when you want to receive messages on an existing address, without creating a new mailbox at LWS.
A simple forwarding rule does not have an inbox. No copy of the message is kept on the LWS mail service.
[PERSON_NAME] : How do you create an email forwarding rule with the LWS Panel?.
[PERSON_NAME] an alias
An alias is an additional address associated with an existing mailbox. It does not have its own password or its own inbox.
For example, messages sent to [EMAIL] can arrive [ADDRESS] [EMAIL].
[PERSON_NAME] : How do you create and manage mail aliases on your LWS account?.
Enable catch-all
Catch-all allows messages sent to a non-existent address on your domain to be received in a defined mailbox.
It can, for example, retrieve a message sent to [EMAIL] instead of [EMAIL].
Catch-all also retrieves many messages automatically sent to non-existent addresses. It can therefore increase the amount of spam received and fill up [ADDRESS] more quickly.
[PERSON_NAME] : How do you enable catch-all on your LWS mail service?.
Send messages to multiple recipients
A mailing list allows you to use a single address to send a message to multiple recipients.
It can be useful for a team, an association, or a work group. However, [PERSON_NAME] does not replace a standard mailbox: [PERSON_NAME] sends messages to the members of the list.
[PERSON_NAME] : How do you manage [PERSON_NAME] effectively?.
Manage storage space and limits
Each mailbox has storage space. When this space is fully used, the mailbox may no longer receive new messages.
Before increasing a mailbox quota, check whether large, old, or unnecessary messages can [PERSON_NAME]. Also remember to empty the trash from the webmail.
The following help articles allow you to control the available resources:
Secure an email address
A strong, unique password is essential, [PERSON_NAME] protections can be enabled from the LWS Panel or the webmail.
You can notably:
- block POP, IMAP, or SMTP connections you do not need;
- restrict connections to certain countries;
- [PERSON_NAME] two-factor authentication on the webmail;
- [PERSON_NAME] recent activity to identify unusual activity.
[PERSON_NAME] the following help articles:
Resolve a suspension or blockage
An email address can be suspended after a long period without a connection. Sending messages can also be blocked when abnormal activity or spam sending is detected.
Use the help corresponding to your situation:
If sending has been suspended for spam, do not only request reactivation of the service. Change the password of the mailbox concerned and check the devices, websites, or scripts that use it in order to identify the source of the sending.
Track sending, receiving, and logins
The LWS Panel allows you to view several useful histories to understand a reception problem, verify the sending of a message, or detect an unusual login.
This information can notably help you know whether a message was accepted, refused, or delayed, and whether an address was used from an unknown device or IP address.
Check your messages with Roundcube
Roundcube is the webmail used to view messages from a browser. It also allows you to manage folders, signatures, filters, automatic replies, and contacts.
Mailbox creation, quota management, and security restrictions remain carried out from the [ADDRESS] Panel.
[PERSON_NAME] :
Set up an address on a computer or phone
You can add your email address in Outlook, Thunderbird, Gmail, Apple Mail, or your phone’s mail app.
You will need your full email address, its password, and the mail service connection settings.
[PERSON_NAME] :
Connect or transfer a mail service
If your domain uses an external DNS zone, the records required for email operation must point to the LWS mail service.
To connect [PERSON_NAME], [PERSON_NAME] : How do you link your domain name to your LWS Panel mail service?.
To copy messages from an existing mailbox to an LWS mailbox, see: How do you use ImapCopy to transfer a mailbox to LWS?.
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